|CPA||Consumer Protection Act|
|FIC||Financial Intelligence Centre|
|POPI||Protection of Personal Information Act|
|SQS||Standard Quotation Sheet|
|ICASA||Independent Communications Authority of South Africa|
In terms of section 75 of the Electronic Communications and Transactions Act ("the ECT") Easyweb Internet (Pty) Ltd (Easyweb) has designated the Internet Service Providers' Association (ISPA) as its agent to receive notifications of infringements as defined in Section 77 of the Act. Easyweb operates as a subsidiary company of Xnet and in terms of the licences held by Xnet.
For further details contact ISPA at:
Postal address: PO Box 518, Noordwyk, 1687, Midrand
Telephone Number: 010 001 5200
Should Easyweb through its authorised agent (ISPA) be served with a valid takedown notice as envisaged in the Act, in respect of any unlawful activity by you, Easyweb will do the following, once ISPA notifies Easyweb that the takedown notice has been validly issued:
Easyweb suggests that you remove the allegedly offending material or cease the allegedly unlawful activity so that Easyweb does not have to take down the entire service. Please be aware that should Easyweb take down your service it may impact all components of that service, including for example your entire website will be down and you will not be able to receive emails.
Should you wish to issue a takedown notice for any content on a website hosted by Easyweb please follow the process outlined at https://ispa.org.za/tdn/how-to/.
Please note: Easyweb does not assess whether or not the material or activity in question is in fact unlawfully. Easyweb is required by law to determine whether the takedown notice is procedurally correct and to respond to takedown notices validly issued directly or to its agent.
Easyweb Internet (Pty) Ltd (“Easyweb”) is committed to complying with legislation and ensuring all subscribers have the ability to use its network and the Internet without interference or harassment from other users. Easyweb’s Acceptable Use Policy (“AUP”) is designed to help achieve these goals.
By using any of Easyweb’s services, subscribers agree to comply with this AUP and to remain responsible for their use. Easyweb reserves the right to change or modify the terms of the AUP at any time, by posting an updated version on its website at www.easyweb.co.za and subscribers are deemed to have accepted any changes to the updated AUP by their continued use of Easyweb’s services.
The AUP applies to Easyweb services that provide (or include) Internet services, including but not limited to any service providing access to the Internet, hosting services (data/content hosting, server hosting, web hosting, e-mail services, etc) or any other services provided over the Internet or wireless data networks (collectively "the Services").
Easyweb prohibits use of the Services in any way that is: i) unlawful, incitement to commit criminal acts, ii) harmful to or interferes with use of Easyweb's network or systems, or the network of any other provider; iii) interferes with the use or enjoyment of services received by others; iv) infringes intellectual property rights; v) results in the publication of threatening or offensive material which is harmful, obscene, discriminatory, defamatory, or constitutes hate speech; or vi) constitutes abuse, a security risk or a violation of privacy.
Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, applications, or other services that are accessed via a link from an Easyweb-branded website or from a website that contains Easyweb-branded content is a violation of this AUP.
The Services shall not be used in connection with any criminal, civil or administrative violation of any applicable local, provincial, national or international law, treaty, court orders, ordinance, regulation or administrative rules.
The Service(s) shall not be used to publish, submit/receive upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of Easyweb or any other individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation.
The Services shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name) that harasses or threatens the health or safety of others. In addition, for those Services that utilize Easyweb-provided web or content hosting, Easyweb reserves the right to decline to provide such services if the content is determined by Easyweb (at its sole discretion) to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libelous, treasonous, excessively violent or promoting the use of violence or otherwise harmful to others.
The Services should not be used for the purpose of committing any offences against or relating to a child or in way that would constitute or promote unlawful interaction with children.
Spam/E-mail abuse is prohibited using the Services. Spam/E-mail abuse shall include, but are not limited to, the following activities:
Easyweb may take any other action as it deems appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting any user’s data traffic by controlling their network and/or bandwidth usage.
Subscribers are responsible for ensuring and maintaining security of their systems and the machines that connect to and use the Service(s), including implementation of necessary patches and operating system updates.
The Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of Easyweb’s (or another party's) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. System or network security violations shall include, but are not limited to:
Subscriber's failure to observe the guidelines set forth in this AUP will be regarded as a material breach and may result in Easyweb taking action against such subscriber, which may either be a warning, a suspension or termination of Subscriber's services. When reasonably possible, Easyweb may provide the Subscriber with a notice of an AUP violation allowing the subscriber to promptly correct such violation.
If the Services are used in a way that Easyweb, in its reasonable discretion, believe violates this Acceptable Use Policy or any of its other rules or limitations, Easyweb may take any responsive actions it deems appropriate. Such actions may include, without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate limitation, restriction, suspension or termination of all or any portion of the services or your account.
Should users engage in any one or more of the above activities, which shall be determined in Easyweb's reasonable discretion and which decision shall be final, then Easyweb shall be entitled, without prejudice to any other rights it may have, to take any responsive action it deems appropriate, and such actions may include, without limitation:
Easyweb has no obligation to monitor content of any materials distributed or accessed using the Services. However, Easyweb may monitor content of any such materials as necessary to comply with applicable laws, regulations or other governmental or judicial requests; or to protect the Easyweb network and its subscribers.
General Complaints Procedure
Billing Disputes Procedure
Withholding the Disputed Amount
Initiating Billing Disputes
Response to Billing Dispute Notice
Continued Service Provision
Referral of Complaints to ICASA
In accordance with section 43 of the ECT, the following information has been made available by Easyweb Internet (Pty) Ltd (“Easyweb”):
Easyweb’s Code of Conduct and Service Charter are available in the Legal Notices tab on our website. Easyweb’s Code of Conduct and Service Charter will prevail and take precedence in any instance where the Code of Conduct of any other self-regulatory or accreditation body to which Easyweb belongs, contradicts Easyweb’s own Code of Conduct and Service Charter.
Should you wish to request information or documentation from Easyweb Internet (Pty) Ltd (“Easyweb”), there are certain procedures which, by law, both Easyweb and you will need to follow. To make this process easier for you we have created a manual that you may download from link. The manual may be amended from time to time and as soon as any amendments have been finalised the latest version of the manual will be made available on this site.
If you need any help in using the manual, please call the Appointed Information Officer, who will be happy to assist you.
This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 (“the Act”). The Act gives effect to the provisions of Section 32 of the Constitution of the Republic of South Africa, No. 108 of 1996, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and/or protection of any right. The reference to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.
Easyweb Internet (Pty) Ltd (“Easyweb”) supplies technology solutions across all major industry verticals. These services are applied to provide high value solutions for both private and enterprise clients
Easyweb supports the constitutional right of access to information and we are committed to provide you access to our records in accordance with the provisions of the Act, the confidentiality we owe third parties and the principles of South African law.
A copy of this Manual is available on the Easyweb website (http://www.easyweb.co.za) or by sending a request for a copy to the Information Officer by email. The Manual may also be obtained from our head office, the South African Human Rights Commission (“SAHRC”) at the addresses set out below or from the Government Printers. This Manual will be updated from time to time, as and when required.
Requests for access to records held by Easyweb must be made on the request forms that are available from our website and office, from the SAHRC website (www.sahrc.org.za) or the Department of Justice and Constitutional Development (www.doj.gov.za) (under “regulations”).
A request fee may be payable. The schedule of fees can be accessed here. You can submit a request without paying the request fee but please note that payment of the prescribed fees must be made before the request will be processed.
Requests for access to records must be made to our Information Officer at the address, fax number or electronic mail address provided for below.
The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester should also indicate which form of access is required and indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.
The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.
If a request is made on behalf of a person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the Information Officer of Easyweb.
The standard form that must be used for the making of requests can be accessed here. Not using this form could cause your request to be refused (if you do not provide sufficient information or otherwise) or delayed.
Kindly note that all requests to Easyweb will be evaluated and considered in accordance with the Act. Publication of this manual and describing the categories and subject matter of information held by Easyweb does not give rise to any rights (in contract or otherwise) to access such information or records except in terms of the Act.
The Guide described in Section 10 of the Act is available from the South African Human Rights Commission. Please direct any queries to:
Easyweb has not published a notice in terms of Section 52(2) of the Act, however, it should be noted that the information relating to Easyweb and its services is freely available on Easyweb’s website. Certain other information relating to Easyweb is also made available on Easyweb’s website from time to time.
Further information in the form of marketing brochures, advertising material and other public communication is made available from time to time.
Information is available in terms of the following legislation to the persons or entities specified in such legislation:
Easyweb maintains records on the following categories and subject matters. However, please note that recording a category or subject matter in this Manual does not imply that a request for access to such records would be honoured. All requests for access will be evaluated on a case by case basis in accordance with the provisions of the Act.
The following are records pertaining to Easyweb’s own affairs and those of its divisions, subsidiary and associated companies:
Personal refers to any person who works for or provides services to or on behalf of Easyweb and receives or is entitled to receive any remuneration and any other person who assists in carrying out or conducting the business of Easyweb. This includes, without limitation, directors, executive directors, non-executive directors, all permanent, temporary and part-time staff as well as contract workers.
Personnel records include the following:
Please be aware that Easyweb is very concerned about protecting the confidential information of its customers. Please motivate any request for customer information very carefully, having regard to Sections 63 to 67 of the Act.Customer information includes the following:
Records are kept in respect of other parties, including without limitation contractors, suppliers, joint ventures, service providers and general market conditions. In addition, such other parties may possess records, which can be said to belong to Easyweb. The following records fall under this category:
Further records are held including:
Logging a fault
If the fault cannot be fixed by first line support
After a support ticket has been created and the first line support is unable to resolve the issue. The ticket will be allocated to the operations manager to allocate a support technician team to be dispatched to the client’s premises. See Maintenance for relevant pricing.
Approximate estimated turn-around time to client’s premises
Approximate estimated turn-around time to Tower Repair
First line support working hours
After Hours Support working hours (telephonic support only)
(Start of Month 1)
The pro-rata monthly fee and the following month fee (i.e. month 2) will be added onto the first Debit order. All once off charges (if applicable) will need to be paid via EFT, unless approval is given by the client to be added to the Debit Order.
(End of month 1 and onwards)
Recurring charges are generated on the last working day of every month for the following month. All subscription charges are billed in Advance. Example: Invoice generated on the 28 February, is for the month of March.
These payments are due in advance by the 1st of every month.
Debit Orders are taken on the last working day of every month for the following month. This date is fixed for all Easyweb clientele and cannot be changed. Returned Debit orders will be charged R 15.00 admin fee.
All Wireless Equipment needs to be insured by the client on their personal or business insurance. Easyweb will not cover the cost of the equipment for the following reasons:
Should Easyweb Internet be called out to site to resolve an issue that is not a fault of Easyweb, the client will be charged for labor and travel. Example: Power plug is switched off.
The client will not be charged Labor and Travel for the following reasons: CPE Equipment/Hardware faulty (aerial on roof).
|Normal Rate||After Hours Rate|
|Labor||R 450.00 excl.||R 650.00 excl.|
|Travel||R 7.50 excl.||R 7.50 excl.|
Cancellation procedure is as follows:
To ensure the quality and availability of our internet services Easyweb has implemented several systems to ensure fair usage on all uncapped Internet products. Easyweb makes use of bandwidth shaping and / or throttling to slow down Internet speeds where a customer’s behaviour is determined to be excessive or is affecting the user experience of other customers on Easyweb’s network.
Customer behaviour which may cause an internet service to be shaped or throttled includes using bandwidth intensive protocols such as peer-to-peer, network news transfer, or performing unattended downloads of large files.
During peak network traffic times Easyweb may also block bandwidth intensive protocols such as peer-to-peer or network news transfer to ensure the user experience of other customers on Easyweb’s network is not effected. In the event of such customer behaviour being detected, Easyweb reserves the right to suspend the account of a customer whose usage is continuously affecting Easyweb’s network.It is the responsibility of the customer to ensure they have the appropriate package for their type of use.
A Line speed that is supplied to client’s premises is for the entire network, not per an individual user within the client’s premises. Example: If you take a 10 Meg line for a premises that has 4 users. You get 10 Megs for all 4 users, not 10 Megs per each user.
Bronze line speeds are a shaped service. They are not guaranteed to the full line speed capacity.
Acceptable line speed specifications
75 – 100 % line speed Acceptable
60 – 75 % Line speed Requires Attention – log support ticket
Below 60 % line speed Not Acceptable - log support ticket
|Line speed Specifications|
|2 Meg||5 Meg||10 Meg||15 Meg|
|Download||Up to 2 Megs||Up to 5 Megs||Up to 10 Megss||Up to 15 Megs|
|Upload||512 Kbps||1 Meg||2 Megs||3 Megs||Bandwidth shaping policy or Fair Usage Policy|
|FUP||150 Gigs||375 Gigs||750 Gigs||1125 Gigs|
Line speed service is guaranteed on the silver packages. Download speed is guaranteed to 100% of the line speed taken. Upload speed is guaranteed, but is shaped to 50% of the download speed.
|Line speed Specifications|
|2 Meg||4 Meg||6 Meg||8 Meg||10 Meg||15 Meg|
|Download||2 Megs||4 Megs||6 Megs||8 Megs||10 Megs||15 Megs|
|Upload||1 Meg||2 Megs||3 Megs||4 Megs||5 Megs||7.5 Megs||Bandwidth shaping policy or Fair Usage Policy|
|FUP||250 Gigs||450 Gigs||650 Gigs||850 Gigs||1050 Gigs||1600 Gigs|
Line speed service is guaranteed on the gold packages. Download speed is guaranteed to 100% of the line speed taken. Upload speed is guaranteed to 100% of the line speed taken. There are no fair usage polies or any restrictions applicable to this package group.
Contention Ratio: 1:5 Line speed service is guaranteed on the business fibre packages. Download speed is guaranteed to 100% of the line speed taken. Upload speed is guaranteed to 50% of the line speed taken. There is a fair usage polies applicable to this package group.
|SERVICE||DOWNLOAD SPEED||UPLOAD SPEED||FAIR USAGE|
|5 Mbps||Up to 5 Mbps||Up to 2 Mbps||1050 Gig|
|10 Mbps||Up to 10 Mbps||Up to 5 Mbps||2100 Gig|
|20 Mbps||Up to 20 Mbps||Up to 10 Mbps||2875 Gig|
|30 Mbps||Up to 30 Mbps||Up to 15 Mbps||3650 Gig|
|50 Mbps||Up to 50 Mbps||Up to 25 Mbps||6850 Gig|
|100 Mbps||Up to 100 Mbps||Up to 50 Mbps||10 250 Gig|
Contention Ratio: 1:1 Line speed service is guaranteed on the business fibre packages. Download speed is guaranteed to 100% of the line speed taken. Upload speed is guaranteed to 100% of the line speed taken. There are no fair usage polies or any restrictions applicable to this package group.
|SERVICE||DOWNLOAD SPEED||UPLOAD SPEED||FAIR USAGE|
|5 Mbps||Up to 5 Mbps||Up to 5 Mbps||No FUP|
|10 Mbps||Up to 10 Mbps||Up to 10 Mbps||No FUP|
|20 Mbps||Up to 20 Mbps||Up to 20 Mbps||No FUP|
|30 Mbps||Up to 30 Mbps||Up to 30 Mbps||No FUP|
|50 Mbps||Up to 50 Mbps||Up to 50 Mbps||No FUP|
|100 Mbps||Up to 100 Mbps||Up to 100 Mbps||No FUP|
Home Uncapped services are best suited for average home users who make little to no use of high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to). Home Uncapped services are proactively managed by the Easyweb Protocol Manager. Home Uncapped services are managed according to the last 7 days usage projected to 30 days as well as the available capacity on the network at all times.
There are predefined thresholds set and when exceeded the account speed will be managed down to a maximum of 50% of the account speed. Should the demand on the network exceed available capacity these thresholds may be managed more aggressively by the Easyweb Protocol Manager and differ to the table below.
The thresholds per account speed are:
|SERVICE||DOWNLOAD SPEED||UPLOAD SPEED||FAIR USAGE|
|4 Mbps||Up to 4 Mbps||Up to 1 Mbps||80 Gig|
|8 Mbps||Up to 8 Mbps||Up to 2 Mbps||100 Gig|
|10 Mbps||Up to 10 Mbps||Up to 2.5 Mbps||120 Gig|
|20 Mbps||Up to 20 Mbps||Up to 5 Mbps||200 Gig|
|40 Mbps||Up to 40 Mbps||Up to 10 Mbps||400 Gig|
|100 Mbps||Up to 100 Mbps||Up to 25 Mbps||800 Gig|
Premium Uncapped services are better suited to more advanced users, and are managed proactively by the Easyweb Protocol Manager. The Easyweb Protocol Manager is used to provide all uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (such as browsing, email, streaming etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to) will receive less priority.
Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes will be managed by the Easyweb Protocol Manager. The Easyweb Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports.
We reserve the right to use the Easyweb Protocol Manager to manage the integrity of our network should network capacity not be available at any time, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Easyweb Protocol Manager will be suspended and could have their service cancelled.
This is an uncapped service that is prioritised for Business Users based on available network capacity where high priority is required for typical business protocols. Business protocols such as VOIP, Terminal Services, Web Browsing and Email are unshaped. Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes or non-typical business protocols (such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents) will be managed by the Easyweb Protocol Manager.
The Easyweb Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. Easyweb reserves the right, to at its discretion manage non typical business protocols such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents and/or rate limit service speed.
We reserve the right to use the Easyweb Protocol Manager to manage services in order to protect the integrity of our network according to the available network capacity, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Easyweb Protocol Manager will be suspended and could have their service cancelled.
|SUPPLIER||VUMATEL||DARK FIBRE AFRICA||FIBREHOODS||FROGFOOT||WATERFALL ACCESS NETWORKS|
|Contact term||Month-to-month | 24-month||Month-to-month | 24-month||Month-to-month | 24-month||Month-to-month | 24-month||Month-to-month | 24-month|
|Regions available||JHB | CPT||WestPoint apartments in Sandton only||JHB||JHB | PTA | CPT | DBN||Waterfall Estates (Midrand)|
|Solution||Broadband Last mile||Broadband Last mile||Broadband Last mile||Broadband Last mile||Broadband Last mile|
|Symmetrical / asymmetrical line speed options||Symmetrical and asymmetrical||Asymmetrical||Asymmetrical||Asymmetrical||Symmetrical|
|Link sizes||4/1Mbps | 50/5Mbps | 50/50Mbps | 100/10Mbps | 100/100Mbps||10/5Mbps | 20/10Mbps | 50/25Mbps | 100/50Mbps||50/25Mbps | 100/50Mbps||10/5Mbps | 20/10Mbps | 50/25Mbps | 100/50Mbps | 1000/100Mbps||4Mbps | 10Mbps | 20Mbps | 50Mbps | 100Mbps|
|Max. upload speeds||4/1Mbps | 50/5Mbps | 50/50Mbps | 100/10Mbps | 100/100Mbps||10/5Mbps | 20/10Mbps | 50/25Mbps | 100/50Mbps||50/25Mbps | 100/50Mbps||10/5Mbps | 20/10Mbps | 50/25Mbps | 100/50Mbps | 1000/100Mbps||N/A|
|Product bundle options||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped|
|Supplier installation time frames (Fibre line & ONT installation) Dependent on customer availability Timelines are estimated||1-4 weeks from when area is LIVE||1-4 weeks from when area is LIVE||2-6 weeks from when area is LIVE||4-6 weeks from when area is LIVE||48hrs for provisioning if ONT is already in place|
|Standard installation fees (incl. VAT)||R 999, R 1, 710 for ONT installation - billed to customer by Vumatel||R 1, 750||Free standard installation (Aerial home drop, no trenching)||R 1, 750 Standard installation to a max. of 30 meters||R 1, 140|
|Non-standard installation fees (excl. VAT)||N/A||N/A||Non standard - customer quoted and billed directly by supplier||R50 (excl. VAT) per meter charge is applicable for builds that exceed the standard 30 meters. Link Africa builds - Vox will bill customer Frogfoot builds - FF will||Non-standard if home does not have fibre and ONT. R4999 (excl. VAT quoted and billed directly to customer by WAN)|
|Upgrade / downgrade fees||N/A||N/A||N/A||N/A||R 1, 140|
|Outdoor transfer (viewed as new install)||R 999, R 1, 710 for ONT installation - billed to customer by Vumatel||R 1, 750||Free standard installation (Aerial home drop, no trenching)||R 1, 750 Standard installation to a max. of 30 meters||R 1, 140|
|Cancellation notice period||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts|
|Product codes||Bundle codes to be used. Bundle code format examples: Uncapped = BDL-FTTH-VUMA-4/1-UC, PRO uncapped = BDL-FTTH-VUMA-4/1-UC-PRO||Bundle codes to be used. Bundle code format examples: Basic uncapped = BDL-FTTH-DFA-10/5-UC, PRO uncapped = BDL-FTTH-DFA-10/5-UC-PRO||Bundle codes to be used. Bundle code format examples: Basic uncapped = BDL-FTTH-FH-100/50-UC, PRO uncapped = BDL-FTTH-FH-100/5-UC-PRO||Bundle codes to be used.Bundle code format examples: Basic uncapped = BDL-FTTH-FF-10/5-UC, PRO uncapped = BDL-FTTH-FF-10/5-UC-PRO. Parkview specific: Basic uncapped = BDL-FTTH-FF-PV-100/50-UC, PRO uncapped = BDL-FTTH-FF-PV-100/50-UC-PRO. Century City specific:, Basic uncapped = BDL-FTTH-FF-CC-100/50-UC, PRO uncapped = BDL-FTTH-FF-CC-100/50-UC-PRO||Bundle codes to be used. Bundle code format examples: Basic uncapped = BDL-FTTH-VUMA-4/1-UC, PRO uncapped = BDL-FTTH-VUMA-4/1-UC-PRO|
|Promo code name||FTTH-VUMATEL||FTTH-DFA||FTTH-FIBREHOODS||FTTH-FROGFOOT | FTTH-FROGFOOT-PARKVIEW FTTH-FROGFOOT-CENTURY-||FTTH-WAN|
|Static IPs||Yes - max of 3 @ R49 each (Product code = FTTH-||No||No||No||No|
|Solid workflow||FTTH implementations||FTTH implementations||FTTH implementations||FTTH implementations||FTTH implementations|
|Credit vetting required||No||No||No||No||No|
|SUPPLIER||VUMATEL||MABONENG||TT CONNECT||OPEN SERVE|
|Contact term||Month-to-month | 24-month||Month-to-month | 24-month||Month-to-month | 24-month||Month-to-month | 24-month|
|Regions available||CPT||JHB||JHB||JHB | KZN | PTA | W Cape | E Cape | N Cape | Limpopo Free State | Mpumalanga|
|Solution||Broadband Last mile||Broadband Last mile||Broadband Last mile||Broadband Last mile|
|Symmetrical / asymmetrical line speed options||Asymmetrical||Asymmetrical||Symmetrical||Asymmetrical|
|Link sizes||10/5Mbps | 20/5Mbps | 100/25Mbps | 1000/25Mbps||50/25Mbps | 100/50Mbps||10Mbps | 20Mbps | 50Mbps | 100Mbps||Up to 2Mbps | 4Mbps | 8Mbps | 10Mbps | 20Mbps | 40Mbps | 100Mbps|
|Max. upload speeds||10/5Mbps | 20/5Mbps | 100/25Mbps | 1000/25Mbps||50/25Mbps | 100/50Mbps||10Mbps | 20Mbps | 50Mbps | 100Mbps||Up to 2Mbps | 4Mbps | 8Mbps | 10Mbps | 20Mbps | 40Mbps | 100Mbps|
|Product bundle options||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped||Basic uncapped and PRO uncapped|
|Check feasibility||Easyweb website: FTTH page | http://www.openserve.co.za/open/fibre|
|Supplier installation time frames (Fibre line & ONT installation) Dependent on customer availability Timelines are estimated||2-5 weeks from when area is LIVE||4-8 weeks from when area is LIVE||Average of 23 working days from when area is LIVE||2-6 weeks from when area is LIVE|
|Standard installation fees (incl. VAT)||R 1, 710||R 1, 710||R1,710. Includes a maximum of 15 meters||R 2, 280. Includes a maximum of 8 meters of trenching|
|Non-standard installation fees (excl. VAT)||N/A||R50 (excl. VAT) per meter charge is applicable for builds that exceed the standard 30 meters.||R149 (excl. VAT) per meter charge is applicable for builds that exceed the std 15 meters. This is quoted and billed directly to the customer by TT Connect||Additional trenching billed at R160 (excl. VAT) per meter|
|Upgrade / downgrade fees||N/A||N/A||R100 (excl. VAT)||R100 (excl. VAT)|
|Outdoor transfer (viewed as new install)||R 1, 710||R 1, 710||R1,710 Includes a maximum of 15 meters||R 2, 280 Includes a maximum of 8 meters of trenching|
|Cancellation notice period||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts||1 months’ notice for month-to-month contracts. Cancellation penalties apply for 24-month contracts|
|Product codes||Bundle codes to be used. Bundle code format examples: Basic uncapped = BDL-FTTH-WAN-10-UC, PRO uncapped = BDL-FTTH-WAN-10-UC-PRO||Bundle codes to be used. Bundle code format examples: Basic uncapped = BDL-FTTH-MIT-100-UC, PRO uncapped = BDL-FTTH-MIT-100-UC-PRO||Bundle codes to be used. Bundle code format examples: BASIC uncapped = BDL-FTTH-TT-10/5-UC, PRO Uncapped = BDL-FTTH-||Bundle codes to be used. Bundle code format examples: Basic uncapped = BDL-FTTH-TEL-10-UC, PRO uncapped = BDL-FTTH-TEL-10-UC-PRO, Capped - BDL-FTTH-TEL-10 (line) and add FTTH-FP-TEL-300GB (data)|
|Promo code name||FTTH-OCTOTEL||FTTH-MABONENG||FTTH-TTCONNECT||FTTH-TELKOM|
|Static IPs||Yes - max of 3 @ R49 each (Product code = FTTH-||No||No||No|
|Solid workflow||FTTH implementations||FTTH implementations||FTTH implementations||FTTH implementations|
|Credit vetting required||No||No||No||No|
|FAP Applicable||No||No||No||Yes - FTTH FAP Policy available on Vox website|
This is determined by the number of customers that share the usable bandwidth on the departure point of the network.
1:1 enables the user to use the exact bandwidth required.
1:10 means that 1 Meg is shared between 10 users.
This means that you will get a usable service as it is very seldom that all users will be sending packet data at exactly the same time. One should remember that internet stands idle for 95% of the time, while you read the web page you have just downloaded.
Shaped vs. Unshaped
Shaped services are designed to limit bandwidth bursting. Packets of data are prioritized according to their importance on a network and certain data is then slowed in order to speed up other with a higher priority. The service is also Asymmetric meaning that the upload speed does not equal the download speed. Maximum speeds are seldom achieved, therefore this service is designed for the home user that does not require high speed access.
VoIP (Voice over Internet Protocol)
VOIP specific connections are only available when a data package is included, if not, VOIP has to run on a data package and voice quality cannot be guaranteed.
VPN (Virtual Private Network)
Extends a private network across a public network, such as the Internet. It enables a computer to send and receive data across shared or public networks as if it were directly connected to the private network; while benefiting from the functionality, security and management policies of the private network. This is done by establishing a virtual point-to-point connection through the use of dedicated connections, encryption, or a combination of the two.
Line speed / Connection speed
Connection Speed is the speed that data is transferred between your computer and the Providers Central Office. The two types of speed are receiving (downloading) and sending (uploading).
Data Usage / Utilization
Internet usage is the measurement (expressed in bytes, kilobytes, megabytes or gigabytes) of the amount of data flowing through your computer and the Internet network for a defined period.
These data are transferred in both directions: from the Internet network to your computer (download), and from your computer to the Internet network (upload). Whether it’s surfing the Web, sending emails, online games, various downloads, or using network gaming consoles, any activity on the Internet generates usage.