VOIP or Voice Over Internet Protocol is the latest and greatest way to chat as the costs are reduced because you are not going through a normal phone line but rather using the internet to make a call.
Frequently Asked Question about VOIP?
What is VoIP?
Basically, VoIP uses the Internet to make phone calls, instead of the old-fashioned phone network (known as the PSTN, publicly switched telephone network).
What is Internet Protocol?
Internet protocol is what allows you to access web sites and the Internet. It allows you to exchange data with other sites on the web. Basically, VoIP converts your voice into data and then sends and receives data on the Internet.
How does VoIP work?
VoIP converts the sound of your voice into data and uses Internet Protocol to send that data.
What do I need to use VoIP?
You need a high speed internet connection and a VoIP phone. A VoIP phone can be an IP phone, which is a phone designed to work with VoIP. Or a VoIP phone can be a standard telephone, with an ATA phone adapter. Or you can use a softphone, which is a computer program that allows you to make VoIP calls from your computer. You also need a high speed internet connection. This is so that you can make clear calls.
How do I use VoIP to make a call?
With one of our headsets, you just pick up the phone and dial the number you'd like to call
How do I use VoIP to receive a call?
Pick up the phone and answer the call. As long as your internet connection is on and the headset is on, you will receive calls
Who can I call with VoIP?
Anyone with a phone number. You can also conference call more easily and call internationally for much less when using VoIP.
I've heard bad things about call quality with VoIP.
We have, too. We're happy to say that call quality, overall, has improved with VoIP and is now as good as or better than call quality on a land line. Most call quality issues are caused by network connectivity issues which have been solved by improved technology. Didn't understand that? Neither did I. Basically, we have access to better, faster Internet networks. This means that calls sound better.
I am moving soon. Can I take VoIP with me?
Yes. VoIP phones work with an IP address. IP addresses don't have physical locations, so that means that you take your IP phone to any physical location that has high-speed Internet.
Do I need a computer to use VoIP?
No. You do not need a computer to use VoIP. You can just use the phone. You do need a computer if you are going to be using a softphone — because a softphone uses your computer as a phone.
What are the advantages of VoIP?
There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features. With Easyweb, we offer numerous features as part of the basic monthly fee, such as call waiting, call forwarding, voicemail, call forwarding on busy, etc.
I have decided I want to try VoIP, what should I be aware of?
There are several things you should consider, depending on if you are a small to large business or a residential user. You may also need to consider how much bandwidth you have available from your Internet provider if you are looking for multiple lines. Then you will also want to pick a provider that offers, not only the features that you may need, but especially excellent customer service and technical support.
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