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ABOUT OUR FIBRE TO THE HOME

The Benefits of Fiber to the Home

Faster connectivity speeds that are secure and highly reliable at an affordable rate
Connects to multiple smart devices, supports video streaming, VoIP calling, and lightning fast browsing
Choose from our range of uncapped and Unshaped bundles

Benefits:
Stay connected
Connect with friends and family all over the world without the scary telephone bills: Experience crystal clear VoIP calls and lag-free video calling on your fibre connection.
Work from home
Business owners: fast connectivity you can quickly send and receive large files, access video conferencing, and make the most of cloud-based services
Be entertained
No more buffering: stream rich HD content like films, series and music, including smooth video-on-demand playback and online gaming. Plus, speedy downloading!
Go smart
Convert your house into a smart home, linking IP security cameras, smart sensors, lighting and other Internet of Things devices all to your fibre connection

COVERAGE
Please enquire with Easyweb to check feasibility of Fibre availability

CHOOSE A FIBRE TO THE HOME PROVIDER

Cost Per Month
Cost Per Month
Cost Per Month
  • Download speeds:
    Download speeds:
    Download speeds:
  • Upload speeds:
    Upload speeds:
    Upload speeds:
  • Uncapped
    Uncapped
    Uncapped
  • Unshaped
    Unshaped
    Unshaped
  • Contention Ratio
    Contention Ratio
    Contention Ratio
  • Fair Usage Policy (FUP)
    Fair Usage Policy (FUP)
    Fair Usage Policy (FUP)
  • Fibre Router
    Fibre Router
    Fibre Router
  • Best Effort Service
    Best Effort Service
    Best Effort Service
 
2 Mbps
2 Mbps
2 Mbps

R 499

R 499

R 499
  • Download speeds:

    Up to 2 Mbps

    Download speeds:

    Up to 2 Mbps

    Download speeds:

    Up to 2 Mbps
  • Upload speeds:

    Up to 2 Mbps

    Upload speeds:

    Up to 2 Mbps

    Upload speeds:

    Up to 2 Mbps
  • Uncapped

    Uncapped

    Uncapped

  • Unshaped

    Unshaped

    Unshaped

  • Contention Ratio

    Contention Ratio

    Contention Ratio

  • Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

  • Fibre Router

    Fibre Router

    Fibre Router

  • Best Effort Service

    Best Effort Service

    Best Effort Service

4 Mbps
4 Mbps
4 Mbps

R 699

R 699

R 699
  • Download speeds:

    Up to 4 Mbps

    Download speeds:

    Up to 4 Mbps

    Download speeds:

    Up to 4 Mbps
  • Upload speeds:

    Up to 4 Mbps

    Upload speeds:

    Up to 4 Mbps

    Upload speeds:

    Up to 4 Mbps
  • Uncapped

    Uncapped

    Uncapped

  • Unshaped

    Unshaped

    Unshaped

  • Contention Ratio

    Contention Ratio

    Contention Ratio

  • Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

  • Fibre Router

    Fibre Router

    Fibre Router

  • Best Effort Service

    Best Effort Service

    Best Effort Service

10 Mbps
10 Mbps
10 Mbps

R 899

R 899

R 899
  • Download speeds:

    Up to 10 Mbps

    Download speeds:

    Up to 10 Mbps

    Download speeds:

    Up to 10 Mbps
  • Upload speeds:

    Up to 10 Mbps

    Upload speeds:

    Up to 10 Mbps

    Upload speeds:

    Up to 10 Mbps
  • Uncapped

    Uncapped

    Uncapped

  • Unshaped

    Unshaped

    Unshaped

  • Contention Ratio

    Contention Ratio

    Contention Ratio

  • Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

  • Fibre Router

    Fibre Router

    Fibre Router

  • Best Effort Service

    Best Effort Service

    Best Effort Service

20 Mbps
20 Mbps
20 Mbps

R 1099

R 1099

R 1099
  • Download speeds:

    Up to 20 Mbps

    Download speeds:

    Up to 20 Mbps

    Download speeds:

    Up to 20 Mbps
  • Upload speeds:

    Up to 20 Mbps

    Upload speeds:

    Up to 20 Mbps

    Upload speeds:

    Up to 20 Mbps
  • Uncapped

    Uncapped

    Uncapped

  • Unshaped

    Unshaped

    Unshaped

  • Contention Ratio

    Contention Ratio

    Contention Ratio

  • Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

  • Fibre Router

    Fibre Router

    Fibre Router

  • Best Effort Service

    Best Effort Service

    Best Effort Service

50 Mbps
50 Mbps
50 Mbps

R 1299

R 1299

R 1299
  • Download speeds:

    Up to 50 Mbps

    Download speeds:

    Up to 50 Mbps

    Download speeds:

    Up to 50 Mbps
  • Upload speeds:

    Up to 50 Mbps

    Upload speeds:

    Up to 50 Mbps

    Upload speeds:

    Up to 50 Mbps
  • Uncapped

    Uncapped

    Uncapped

  • Unshaped

    Unshaped

    Unshaped

  • Contention Ratio

    Contention Ratio

    Contention Ratio

  • Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

  • Fibre Router

    Fibre Router

    Fibre Router

  • Best Effort Service

    Best Effort Service

    Best Effort Service

100 Mbps
100 Mbps
100 Mbps

R 1 499

R 1 499

R 1 499
  • Download speeds:

    Up to 100 Mbps

    Download speeds:

    Up to 100 Mbps

    Download speeds:

    Up to 100 Mbps
  • Upload speeds:

    Up to 100 Mbps

    Upload speeds:

    Up to 100 Mbps

    Upload speeds:

    Up to 100 Mbps
  • Uncapped

    Uncapped

    Uncapped

  • Unshaped

    Unshaped

    Unshaped

  • Contention Ratio

    Contention Ratio

    Contention Ratio

  • Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

    Fair Usage Policy (FUP)

  • Fibre Router

    Fibre Router

    Fibre Router

  • Best Effort Service

    Best Effort Service

    Best Effort Service

Contract Terms

Contract term
ONCE OFF COSTS
ONCE OFF COSTS
  • Activation fee
    Installation fee
    Installation fee
  • Installation fee
    Installation fee
    Installation fee
 
Month to Month
Month to Month
Month to Month
arrow_downward
  • Activation fee

    R 999

    Installation fee

    R 2 999

    Installation fee

    R 2 999
  • Installation fee

    R 1 999

    Installation fee

    R 2 999

    Installation fee

    R 2 999
12 Months
Month to Month
Month to Month
arrow_downward
  • Activation fee

    R 499

    Installation fee

    R 2 999

    Installation fee

    R 2 999
  • Installation fee

    R 999

    Installation fee

    R 2 999

    Installation fee

    R 2 999
24 Months
24 Month
24 Month
arrow_downwardR 999R 999
  • Activation fee

    FREE

    Installation fee

    R 999

    Installation fee

    R 999
  • Installation fee

    FREE

    Installation fee

    R 999

    Installation fee

    R 999

TERMS AND CONDITIONS

TERMS AND CONDITIONS
• Subject to availability on Edge Telecoms network only
• Easyweb will supply and install a fibre router
o If the client cancels within the first 6 months (30 days’ notice period), the Fibre router will be charged at retail price as the cancellation fee
• 2 – 3 Weeks Estimated Installation Time
• All prices Include VAT
• Installation does not include: setting up PC and email accounts or supporting internal network
• Residential Units only
• Setup cost is paid directly to Edge Telecoms
• Subject to Easyweb Acceptable and Fair Usage Policy
• Easyweb terms and conditions apply, please refer to www.easyweb.co.za
• Once off activation fee on a month-to-month contract of R 999 and Installation fee of R1 999
• Once off installation fee on a 12 month contract of R 999 Free activation
• FREE installation and Activation on a 24 month contract.
• FREE Fibre router on all packages.
• Should a customer still be in contractual agreement and want to move premises, the customer will be liable for a R3000 incl. VAT re-installation and activation fee in order to relocate the services to the new premises. This price is subject to availability of fibre at the new premises. If the new premises already has an existing installation, the installation fee will be waivered off the relocation cost above.
• On Installation, any once off costs and pro-rate monthly fee will be due within the first 7 days of the customer’s link being active. Should payment not be received within the 7 days, the account will be suspended and a re-activation fee will be applicable. Should the customer wish to add the pro-rate monthly and once off costs to the Debit order at the end of the first month, this has to be requested in writing to our accounts department debtors@easyweb.co.za.
Application and Installation of Fibre process
After Easyweb has received the customer’s application form with a copy of ID and utility bill, Easyweb will log the installation with the respective fibre provider.
The lead time for installation is approximately 15 days after receipt of the customer’s application if the customer’s premises is on a live/active network.
• The above lead time is dependent on the relevant fibre provider, Easyweb has no control over the physical installation of the fibre into the customer’s premises.

Fibre Router
The respective fibre provider will be in contact with the customer to arrange an installation date and time.
• If the customer has not been contacted within 1 week after the application was submitted, please contact your sales representative to follow up on the application.
• After receiving a date and time, please keep Easyweb informed of this information to avoid delays in the installation process.
Easyweb will post the fibre router to the customer after receiving the above date and time.
When the respective fibre provider arrives to install the connection into the customer’s premises, they will run a fibre line from the boundary wall into the premises and install a router (referred to as an ‘ONT Router’).
After the above ONT router has been installed into the premises, please connect the Easyweb fibre router supplied.
• Take the CAT5 network cable located in the box
o Plug into PORT 1 / LAN 1 / ETHERNET 1 of the Fibre Providers ONT
o Plug into WAN port of Easyweb router supplied

Please also take note that the fibre router has built-in wireless for internal devices to connect to the internet. (such as a cellphone/ IPAD / Laptop)
• The internal wireless is not guaranteed to go throughout the entire premises as every location is different. Should the customer find the wireless penetration is not sufficient throughout the house, please contact your sales representative to quote accordingly on an additional Access point and network cable run.
o An estimation of coverage, one router will generally go throughout a small 3 bedroom duplex unit

Completion of Fibre installation into premises
On completion of the fibre installation into the customer’s premises by the respective fibre provider, please allow 48 – 72 hours for the line to provision and activate.
If the Easyweb Fibre router has been connected, the connection will work automatically as soon as the respective Fibre provider has completed the configuration on their side.
If the connection is still not working 48 hours after the installation has been completed, please contact your sales representative immediately so Easyweb can investigate with the respective fibre provider.

Billing
Billing will commence once the fibre line has been activated by the respective fibre provider.
Please refer to Easyweb’s terms and conditions with regards to the billing procedure.

Support and Parties Responsibilities

FIBRE PROVIDER > EASYWEB > CUSTOMER

The respective fibre provider supplies the last mile connectivity to the customer’s premises.
• Thus Easyweb has no control over matters relating to the connection be it : downtime, a fibre break, line speed issues (caused by the respective fibre provider), power and/or other matters relating to the respective fibre provider’s network.

Easyweb supplies the bandwidth, billing and support to the customer. Fibre to the Home connections are a best effort service and the respective fibre provider has up to 7 days to repair the connection. Easyweb, to the best of its ability, will assist the customer to minimize this downtime when the complaint is logged by the customer. Should the customer require a more dedicated/guaranteed service, Easyweb can supply a backup link, please contact your sales representative to get more information on this option.

Please also note that Easyweb takes no responsibility or control over the internal network, Easyweb’s responsibility ends at the fibre router. Connecting of devices, switches, computers etc. are the responsibility of the IT person or customer.

APPLICATION FORM / CONTACT US

If you have already enquired for feasibility, please send us a copy of the signed application form, copy of ID and proof of address.
Your order will then be processed after credit vetting has been completed.
Please see below application form.