• Terms and conditions as displayed on Easyweb website (www.easyweb.co.za) are applicable.

• Supply of MetroFibre packages are subject to availability on the MetroFibre network only.

• MetroFibre packages are subject to price change if implemented by MetroFibre directly or VAT changes.

• All active packages require the MetroFibre CPE (Customer Premises Equipment).

• Provided that your area is situated in a MetroFibre fibre live network area, the installation of the service may take up to  15 working days to complete.

• A Free Fibre router is included in all Fibre to the Home offerings and is provided on the explicit understanding that the initial  terms of the agreement is honoured. Should the agreement be terminated early, the cost of the router will be recovered from you.

• On Month to month agreements a 1 calendar months’ notice of cancellation will be required. If the customer cancels within the first 6 months, the Fibre router will be charged at retail price as the cancellation fee.

• The Once Off Fee is charged and comprises of the following: -
o MetroFibre activation fee;
o shipping cost of the router to the customer; and
o an administration charge for processing the order with MetroFibre.

• Depending on the contract term taken, Easyweb will incur these once off costs on behalf of the customer.

• On Installation, any once off costs and pro-rate monthly fee will be due within the first 7 days of the customer’s link being active. Should payment not be received within the 7 days, the account will be suspended and a re-activation fee will be applicable. Should the customer wish to add the pro-rate monthly and once off costs to the Debit order at the end of the first month, this has to be requested in writing to our accounts department debtors@easyweb.co.za.

• Should a customer still be in a contractual agreement and want to move premises, the customer will be liable for a re-installation and activation fee of R2999 incl. VAT, in order to relocate the services to the new premises. This price is subject to availability of fibre at the new premises. If the new premises already has an existing fibre installation, the installation fee will be waivered from  the relocation cost above.
o If fibre is not available at the new premises, Easyweb can migrate the services to a different solution, be it; Wireless or LTE or ADSL and to the equivalent value of the original contractual agreement signed.

• If a customer is suspended due to non-payment of fees, a re-activation fee of R 150 excl. VAT will be applicable.

• If a customer is moving from another ISP to Easyweb, the following will need to be provided: -
o Cancellation letter from the customer to the relevant ISP;
o acceptance of cancellation from that relevant ISP; and
o the date at which the line will be ceased.

• Please note that, Easyweb and MetroFibre do not facilitate the cancellation of existing contracts on the customer’s behalf. This needs to be dealt with directly between the customer and the relevant ISP.

• PROMO CODE if applying directly on MetroFibre Shop Front page = EASYWEB

• **If the option of the cordless VoIP phone is taken, the equipment is on a permanent rental basis and includes a SIP account in the monthly cost of this option.
o If the customer has a Telkom/portable number, this can be transferred to Easyweb at a once off cost of R289 excl. VAT and takes approximately 15 days to port the number.
o Monthly call costs are not included in this option, please refer to Easyweb website (www.easyweb.co.za) to view the call rate charges per minute.

• On cancellation all rental equipment will need to be returned to Easyweb in the same condition it was received or will be charged at retail price.
• Best-effort service

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• All prices above include VAT at 15%