METRO FIBRE TO THE HOME

5 MB
2 MB
2 MB
R579 per month Incl. VATR499 per month Excl. VATR249 per month Excl. VAT
UNCAPPED - UNSHAPED
FIBRE ROUTER INCLUDED
NO FUP
1:10 CONTENTION RATIO
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
  • Download Speed
    Up to 5 Meg
    Download Speed
    Up to 2 Meg
    Download Speed
    Up to 2 Meg
  • Upload Speed
    Up to 5 Meg
    Upload Speed
    Up to 2 Meg
    Upload Speed
    Up to 0.5 Meg
  • Best Effort
    Upload Speed
    Up to 2 Meg
    Upload Speed
    Up to 0.5 Meg
10 MB
4 MB
4 MB
R649 per month Incl. VATR999 per month Excl. VATR449 per month Excl. VAT
UNCAPPED - UNSHAPED
FIBRE ROUTER INCLUDED
NO FUP
1:10 CONTENTION RATIO
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
  • Download Speed
    Up to 10 Meg
    Download Speed
    Up to 4 Meg
    Download Speed
    Up to 4 Meg
  • Upload Speed
    Up to 10 Meg
    Upload Speed
    Up to 4 Meg
    Upload Speed
    Up to 1 Meg
  • Best Effort
    Upload Speed
    Up to 4 Meg
    Upload Speed
    Up to 1 Meg
25 MB
6 MB
6 MB
R799 per month Incl. VATR1499 per month Excl. VATR649 per month Excl. VAT
UNCAPPED - UNSHAPED
FIBRE ROUTER INCLUDED
NO FUP
1:10 CONTENTION RATIO
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
  • Download Speed
    Up to 25 Meg
    Download Speed
    Up to 6 Meg
    Download Speed
    Up to 6 Meg
  • Upload Speed
    Up to 25 Meg
    Upload Speed
    Up to 6 Meg
    Upload Speed
    Up to 1.5 Meg
  • Best Effort
    Upload Speed
    Up to 6 Meg
    Upload Speed
    Up to 1.5 Meg
50 MB
8 MB
8 MB
R999 per month Incl. VATR1999 per month Excl. VATR849 per month Excl. VAT
UNCAPPED - UNSHAPED
FIBRE ROUTER INCLUDED
NO FUP
1:10 CONTENTION RATIO
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
  • Download Speed
    Up to 50 Meg
    Download Speed
    Up to 8 Meg
    Download Speed
    Up to 8 Meg
  • Upload Speed
    Up to 50 Meg
    Upload Speed
    Up to 8 Meg
    Upload Speed
    Up to 2 Meg
  • Best Effort
    Upload Speed
    Up to 8 Meg
    Upload Speed
    Up to 2 Meg
100 MB
10 MB
10 MB
R1299 per month Incl. VATR2999 per month Excl. VATR999 per month Excl. VAT
UNCAPPED - UNSHAPED
FIBRE ROUTER INCLUDED
NO FUP
1:10 CONTENTION RATIO
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
  • Download Speed
    Up to 100 Meg
    Download Speed
    Up to 10 Meg
    Download Speed
    Up to 10 Meg
  • Upload Speed
    Up to 100 Meg
    Upload Speed
    Up to 10 Meg
    Upload Speed
    Up to 2.5 Meg
  • Best Effort
    Upload Speed
    Up to 10 Meg
    Upload Speed
    Up to 2.5 Meg
200 MB
10 MB
10 MB
R1799 per month Incl. VATR2999 per month Excl. VATR999 per month Excl. VAT
UNCAPPED - UNSHAPED
FIBRE ROUTER INCLUDED
NO FUP
1:10 CONTENTION RATIO
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
UNCAPPED - UNSHAPED
UPTIME - 99.5%
Support 24/7/365 ticketing system
  • Download Speed
    Up to 200 Meg
    Download Speed
    Up to 10 Meg
    Download Speed
    Up to 10 Meg
  • Upload Speed
    Up to 200 Meg
    Upload Speed
    Up to 10 Meg
    Upload Speed
    Up to 2.5 Meg
  • Best Effort
    Upload Speed
    Up to 10 Meg
    Upload Speed
    Up to 2.5 Meg

Contract Terms

Month to Month
Once off cost
Month to Month
Month to Month
arrow_downward
  • R 1 999 Incl.VAT
    R 2 999
    R 2 999
12 Months
Once off cost
Month to Month
Month to Month
arrow_downward
  • R 999 Incl.VAT
    R 2 999
    R 2 999
24 Months
Once off cost
24 Month
24 Month
arrow_downwardR 999R 999
  • FREE
    R 999
    R 999

ORDER NOW

Place your Metrofibre FTTH order



PLEASE SELECT YOUR METROFIBRE FTTH PACKAGE

Choose from the drop down


Please select you contract term

Please upload signed agreement, Copy of ID and Proof of residence


METROFIBRE TERMS AND CONDITIONS

METROFIBRE TERMS AND CONDITIONS
• Terms and conditions as displayed on Easyweb website (www.easyweb.co.za) are applicable.

• Supply of MetroFibre packages are subject to availability on the MetroFibre network only.

• MetroFibre packages are subject to price change if implemented by MetroFibre directly or VAT changes.

• All active packages require the MetroFibre CPE (Customer Premises Equipment).

• Provided that your area is situated in a MetroFibre fibre live network area, the installation of the service may take up to 6-8 weeks to complete.

• A Free Fibre router is included in all Fibre to the Home offerings and is provided on the explicit understanding that the initial terms of the agreement is honoured. Should the agreement be terminated early, the cost of the router will be recovered from you.

• On Month to month agreements a 1 calendar months’ notice of cancellation will be required. If the customer cancels within the first 6 months, the Fibre router will be charged at retail price as the cancellation fee.

• The Once Off Fee is charged and comprises of the following: -
o MetroFibre activation fee;
o shipping cost of the router to the customer; and
o an administration charge for processing the order with MetroFibre.

• Depending on the contract term taken, Easyweb will incur these once off costs on behalf of the customer.

• On Installation, any once off costs and pro-rate monthly fee will be due within the first 7 days of the customer’s link being active. Should payment not be received within the 7 days, the account will be suspended and a re-activation fee will be applicable. Should the customer wish to add the pro-rate monthly and once off costs to the Debit order at the end of the first month, this has to be requested in writing to our accounts department debtors@easyweb.co.za.

• Should a customer still be in a contractual agreement and want to move premises, the customer will be liable for a re-installation and activation fee of R2999 incl. VAT, in order to relocate the services to the new premises. This price is subject to availability of fibre at the new premises. If the new premises already has an existing fibre installation, the installation fee will be waivered from the relocation cost above.
o If fibre is not available at the new premises, Easyweb can migrate the services to a different solution, be it; Wireless or LTE or ADSL and to the equivalent value of the original contractual agreement signed.

• If a customer is suspended due to non-payment of fees, a re-activation fee of R 150 excl. VAT (R 172.50 Incl. VAT) will be applicable.

• If a customer is moving from another ISP to Easyweb, the following will need to be provided: -
o Cancellation letter from the customer to the relevant ISP;
o acceptance of cancellation from that relevant ISP; and
o the date at which the line will be ceased.
• Please note that, Easyweb and MetroFibre do not facilitate the cancellation of existing contracts on the customer’s behalf. This needs to be dealt with directly between the customer and the relevant ISP.

• PROMO CODE if applying directly on MetroFibre Shop Front page = EASYWEB

• **If the option of the cordless VoIP phone is taken, the equipment is on a permanent rental basis and includes a SIP account in the monthly cost of this option.
o If the customer has a Telkom/portable number, this can be transferred to Easyweb at a once off cost of R289 excl. VAT (R 332.35 Incl. VAT) and takes approximately 15 days to port the number.
o Monthly call costs are not included in this option, please refer to Easyweb website (www.easyweb.co.za) to view the call rate charges per minute.

• On cancellation all rental equipment will need to be returned to Easyweb in the same condition it was received or will be charged at retail price.

• We require 20 business days’ notice of cancellation as per the Consumer Protection Act (“CPA”).
> The customer will be liable for the notice month.
• Easyweb reserves the right to suspend accounts in arrears.
> The customer accepts they are still liable for their monthly fees even when the services have been suspended due to nonpayment.
• Best-effort service

• All pricing is including value added tax (VAT) at the standard rate.
Application and Installation of Fibre process
After Easyweb has received the customer’s application form with a copy of ID and utility bill, Easyweb will log the installation with the respective fibre provider.
The lead time for installation is approximately 15 days after receipt of the customer’s application if the customer’s premises is on a live/active network.
• The above lead time is dependent on the relevant fibre provider, Easyweb has no control over the physical installation of the fibre into the customer’s premises.

Fibre Router
The respective fibre provider will be in contact with the customer to arrange an installation date and time.
• If the customer has not been contacted within 1 week after the application was submitted, please contact your sales representative to follow up on the application.
• After receiving a date and time, please keep Easyweb informed of this information to avoid delays in the installation process.
Easyweb will post the fibre router to the customer after receiving the above date and time.
When the respective fibre provider arrives to install the connection into the customer’s premises, they will run a fibre line from the boundary wall into the premises and install a router (referred to as an ‘ONT Router’).
After the above ONT router has been installed into the premises, please connect the Easyweb fibre router supplied.
• Take the CAT5 network cable located in the box
o Plug into PORT 1 / LAN 1 / ETHERNET 1 of the Fibre Providers ONT
o Plug into WAN port of Easyweb router supplied

Please also take note that the fibre router has built-in wireless for internal devices to connect to the internet. (such as a cellphone/ IPAD / Laptop)
• The internal wireless is not guaranteed to go throughout the entire premises as every location is different. Should the customer find the wireless penetration is not sufficient throughout the house, please contact your sales representative to quote accordingly on an additional Access point and network cable run.
o An estimation of coverage, one router will generally go throughout a small 3 bedroom duplex unit

Completion of Fibre installation into premises
On completion of the fibre installation into the customer’s premises by the respective fibre provider, please allow 48 – 72 hours for the line to provision and activate.
If the Easyweb Fibre router has been connected, the connection will work automatically as soon as the respective Fibre provider has completed the configuration on their side.
If the connection is still not working 48 hours after the installation has been completed, please contact your sales representative immediately so Easyweb can investigate with the respective fibre provider.

Billing
Billing will commence once the fibre line has been activated by the respective fibre provider.
Please refer to Easyweb’s terms and conditions with regards to the billing procedure.

Support and Parties Responsibilities

FIBRE PROVIDER > EASYWEB > CUSTOMER

The respective fibre provider supplies the last mile connectivity to the customer’s premises.
• Thus Easyweb has no control over matters relating to the connection be it : downtime, a fibre break, line speed issues (caused by the respective fibre provider), power and/or other matters relating to the respective fibre provider’s network.

Easyweb supplies the bandwidth, billing and support to the customer. Fibre to the Home connections are a best effort service and the respective fibre provider has up to 7 days to repair the connection. Easyweb, to the best of its ability, will assist the customer to minimize this downtime when the complaint is logged by the customer. Should the customer require a more dedicated/guaranteed service, Easyweb can supply a backup link, please contact your sales representative to get more information on this option.

Please also note that Easyweb takes no responsibility or control over the internal network, Easyweb’s responsibility ends at the fibre router. Connecting of devices, switches, computers etc. are the responsibility of the IT person or customer.