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PROMOTIONS & SPECIALS TERMS AND CONDITIONS

Vumatel product and price adjustment

22 June 2021

Due to the changes being implemented by VUMA, the 1000/100Mbps Promo package has now been amended to 1000/200Mbps and will be charged at a reduced rate of R 1 399. Valid until 31 December 2021.

At the end of the promotional period, clients can downgrade to the 200/200Mbps line speed or upgrade to the NEW Gigabit package at the below cost.
New Gigabit line speed of 1000/500Mbps available for R 2 199 per month

Notice

Along with Vumatel, we have taken your feedback regarding the recent market trends into consideration and we are pleased to announce that we will be realigning our Vumatel home packages with effect from 1st July 2021.

All SADV clients will be migrated to the new Vumatel Product suite.

Please see below the new pricing and product change.

Old PackageNew Package New Price
10/10Mbps20/10Mbps R699
20/20Mbps 50/50Mbps R899
50/5Mbps 50/50Mbps R899
50/50Mbps 50/50Mbps R899
100/10Mbps100/100MbpsR999
100/100Mbps100/100MbpsR999
200/20Mbps 200/200MbpsR1099
200/200Mbps200/200MbpsR1099
1Gbps Promo1000/200MbpsR1399
1000/100Mbps1000/500MbpsR2199

All Prices are inclusive of VAT
The 20/20,50/5 will be migrated to the 50/50 package
100/10 will be migrated to the 100/100 package
200/20 will be migrated to the 200/200 package
1Gbps promo will be upgraded to 1000/200 however will still have the associated T/C's applied.
Standard 1Gbps package will be upgraded to 1000/500

The services on your billing will already reflect the updated speed and price from 1st July 2021.
The changes above only affect clients that are on the Vumatel and SADV home packages.

Winter wireless special


This promotion is only available to eligible new customers who place an order between 1 July – 30 September 2021

LITE wireless packages are a best effort service

Special is applicable only to the following LITE Wireless Packages
6Mbps at R399 Incl. Vat
8Mbps at R499 Incl. Vat
10Mbps at R699 Incl. Vat

Includes:
Free Installation
Free Router
On a month to month agreement

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R1999 Excl. Vat will be applicable and the cost of access point.

CUSTOMER PREMISES EQUIPMENT
Easyweb shall at all times retain ownership over the CPE unless the contrary is provided for in the applicable Service Order Form.
When the Services require that CPE be installed at the Customer Premises, the Customer shall provide the necessary space, electricity supply and environmental conditions required for the CPE, subject to the Customer being provided with at least 2 (two) Business Days’ notification from Easyweb.
Leased CPE delivered to the Customer shall not become the property of the Customer and the leased CPE shall be returned to Easyweb on termination of this Agreement.
All risk in and responsibility for the CPE shall pass to the Customer on delivery of leased CPE, which delivery shall be evidenced by the Digital Signature or signature of a representative of the Customer or a waybill issued by a courier company.
Easyweb will instruct contractors to install the CPE at the Customer Premises and further instruct such contractors to maintain the CPE for the duration of this Agreement. Easyweb’s agents, representatives, employees and contractors may at all reasonable times enter the Customer Premises to inspect the CPE or carry out any necessary repairs, replacement of CPE or other maintenance work or to discontinue the service should payment not be made on the due date.
The Customer shall always keep leased CPE in its possession and control at the Customer Premises and may not give up possession of the leased CPE, in whole or in part, to any third party or remove and/or re-install the leased CPE at a different location.
The Customer shall, in writing, advise the landlord of the Customer Premises of Easyweb’s ownership of the leased CPE.
Unless expressly authorised by Easyweb, the Customer may not make any alteration or modification to the CPE, including the software incorporated in the CPE. If the CPE is lost, stolen or damaged, the Customer shall immediately notify Easyweb thereof in writing.
The Customer shall be liable to Easyweb for the replacement cost and re-installation cost of the CPE or the cost of repair if it is economically feasible to repair the CPE. All pricing is inclusive of Vat

The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.

Subject to feasibility and coverage.

Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/

Cold Busta


Openserve special for 1 July – 30 September 2021

Fibre to the home promotion
This promotion is only available to eligible new customers who place an order between 1 July – 30 September 2021

Special is applicable only to the following Openserve FTTH Packages
100/50 Mbps - R999 Incl.Vat
200/100 Mbps - R1099 Incl.Vat

Includes:
Free Installation
Free Activation
Free Router

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R1999 Excl. Vat will be applicable and the cost of access point.

All pricing is inclusive of Vat
The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.
Subject to feasibility and coverage.
Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/

Winter Warmer


Metrofibre special for 1 July – 30 September 2021

Fibre to the home promotion
This promotion is only available to eligible new customers who place an order between 1 July – 30 September 2021

Special is applicable only to the following Metrofibre FTTH Packages
100/100 Mbps - R1049 Incl.Vat
200/200 Mbps - R1149 Incl.Vat
300/300 Mbps - R1249 Incl.Vat

Includes:
Free Installation
Free Activation
Free Router

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R1999 Excl. Vat will be applicable and the cost of access point.

All pricing is inclusive of Vat
The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.
Subject to feasibility and coverage.
Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/

Easyweb Black Friday
Wireless special

This promotion is only available to eligible new customers who place an order between 23 November 2020 – 28 February 2021.

LITE wireless packages are a best effort service

Special is applicable only to the following LITE Wireless Packages
6Mbps at R399 Incl. Vat
8Mbps at R499 Incl. Vat
10Mbps at R699 Incl. Vat
15Mbps at R999 Incl. Vat
20Mbps at R1299 Incl. Vat

Includes:
Free Installation
Free Router
On a month to month agreement

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R1999 Excl. Vat will be applicable and the cost of access point.

CUSTOMER PREMISES EQUIPMENT
Easyweb shall at all times retain ownership over the CPE unless the contrary is provided for in the applicable Service Order Form.
When the Services require that CPE be installed at the Customer Premises, the Customer shall provide the necessary space, electricity supply and environmental conditions required for the CPE, subject to the Customer being provided with at least 2 (two) Business Days’ notification from Easyweb.
Leased CPE delivered to the Customer shall not become the property of the Customer and the leased CPE shall be returned to Easyweb on termination of this Agreement.
All risk in and responsibility for the CPE shall pass to the Customer on delivery of leased CPE, which delivery shall be evidenced by the Digital Signature or signature of a representative of the Customer or a waybill issued by a courier company.
Easyweb will instruct contractors to install the CPE at the Customer Premises and further instruct such contractors to maintain the CPE for the duration of this Agreement. Easyweb’s agents, representatives, employees and contractors may at all reasonable times enter the Customer Premises to inspect the CPE or carry out any necessary repairs, replacement of CPE or other maintenance work or to discontinue the service should payment not be made on the due date.
The Customer shall always keep leased CPE in its possession and control at the Customer Premises and may not give up possession of the leased CPE, in whole or in part, to any third party or remove and/or re-install the leased CPE at a different location.
The Customer shall, in writing, advise the landlord of the Customer Premises of Easyweb’s ownership of the leased CPE.
Unless expressly authorised by Easyweb, the Customer may not make any alteration or modification to the CPE, including the software incorporated in the CPE. If the CPE is lost, stolen or damaged, the Customer shall immediately notify Easyweb thereof in writing.
The Customer shall be liable to Easyweb for the replacement cost and re-installation cost of the CPE or the cost of repair if it is economically feasible to repair the CPE.
All pricing is inclusive of Vat

The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.

Subject to feasibility and coverage.

Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/

Easyweb Black Friday
Fibre to the home promotion


This promotion is only available to eligible new customers who place an order between 23 November 2020 – 28 February 2021.

Special is applicable only to the following Packages
50/50Mbps at R899 Incl Vat
100/100 at R999 Incl Vat
Available on Vuma Fibre, MetroFibre, Netstream Fibre and TT Connect

Includes:
Free Installation
Free Activation
Free Router

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R1999 Excl. Vat will be applicable and the cost of access point.

All pricing is inclusive of Vat

The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.

Subject to feasibility and coverage.

Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/

Openserve Fibre to the home
Black Friday Promotion


This promotion is only available to eligible new customers who place an order between 27 November 2020 – 30 April 2021.

Special is applicable only to the following Packages
10/5Mbps at R499Incl Vat
20/10Mbps at R699 Incl Vat
40/20Mbps at R899 Incl Vat
100/50Mbps at R1099 Incl Vat
200/100Mbps at R1399 Incl Vat
1:10 CONTENTION RATIO

Includes:
Free Installation
Free Activation
Free Router

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R2999 Excl. Vat will be applicable and the cost of access point.

All pricing is inclusive of Vat

The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.

Subject to feasibility and coverage.

Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/

Openserve Black Friday Promotion
Fibre to the business


This promotion is only available to eligible new customers who place an order between 27 November 2020 – 30 April 2021.

Special is applicable only to the following Packages
10/5Mbps at R899Incl Vat
20/10Mbps at R1099 Incl Vat
40/20Mbps at R1499 Incl Vat
100/50Mbps at R1899 Incl Vat
200/100Mbps at R2299 Incl Vat
1:5 CONTENTION RATIO

Includes:
Free Installation
Free Activation
Free Router

Back-up link included (Best effort service)

CANCELLATION PROCESS
The Customer may terminate his/her/their Service(s) on 1 (one) Calendar Month’s written notice to Easyweb.
Such written notice must be sent by email to debtors@easyweb.co.za.
The Customer shall be liable for the Charges in respect of the cancelled Services for the duration of the cancellation notice period.
The Customer shall be liable for early termination fees and other costs specified in the respective Service Specific Terms and Conditions and must ensure that such Charges are paid in full on or before the conclusion of the cancellation notice period.
If the customer cancels within the first 24 months of the agreement a cost of R2999 Excl. Vat will be applicable and the cost of access point.

All pricing is inclusive of Vat

The rates for the special will only apply for a period of 24 Months, unless a 36 Month agreement has been signed. Standard pricing will apply after 24 months.

Subject to feasibility and coverage.

Subject to our terms and conditions on our website at https://www.easyweb.co.za/legal/