• Terms and conditions as displayed on Easyweb website (www.easyweb.co.za) are applicable.

• Supply of Vumatel packages are subject to availability on the Vumatel network only.

• Vumatel packages are subject to price change if implemented by Vumatel directly or VAT changes.

• All active packages require the Vumatel CPE (Customer Premises Equipment).

• Provided that your area is situated in a Vumatel fibre live network area, the installation of the service may take up to 15 working days to complete.

• A Free Fibre router is included in all Fibre to the Home offerings and is provided on the explicit understanding that the initial terms of the agreement is  honoured. Should the agreement be terminated early, the cost of the router will be recovered from you.

• On Month to month agreements a 1 calendar month’s notice of cancellation will be required. If the customer cancels within the first 6 months, the Fibre router will be charged at retail price as the cancellation fee.

• The Once Off Fee is charged and comprises of the following:-
o Vumatel installation Fee;
o Vumatel activation fee;
o shipping cost of the router to the customer; and
o an administration charge for processing the order with Vumatel.

• Depending on the contract term taken, Easyweb will incur these once off costs on behalf of the customer.

• If the customer already has an existing installation at the premises, the Vumatel installation fee only (in the amount of R1725 incl. VAT) will be waivered on the Month to Month or 12 Month agreement option.

• On Installation, any once off costs and pro-rate monthly fee will be due within the first 7 days of the customer’s link being active. Should payment not be received within the 7 days, the account will be suspended and a re-activation fee will be applicable. Should the customer wish to add the pro-rate monthly and once off costs to the Debit order at the end of the first month, this has to be requested in writing to our accounts department debtors@easyweb.co.za.

• Should a customer still be in a contractual agreement and want to move premises, the customer will be liable for a re-installation and activation fee of R2999 incl. VAT, in order to relocate the services to the new premises. This price is subject to availability of fibre at the new premises. If the new premises already has an existing fibre installation, the installation fee will be waivered from the relocation cost above.
o If fibre is not available at the new premises, Easyweb can migrate the services to a different solution, be it; Wireless or LTE or ADSL and to the equivalent value of the original contractual agreement signed.

• If a customer is suspended due to non-payment of fees, a re-activation fee of R 150 excl. VAT will be applicable.

• As of 1 October 2018, all installation fees are charged by Vumatel to Easyweb Internet directly. Should Easyweb Internet process an application on behalf of a customer and the customer cancels on/before the date the installation is completed, the customer will be liable for the installation fee. Once the installation fee has been paid the customer’s line will be released.

• If a customer is moving from another ISP to Easyweb, the following will need to be provided:-
o Cancellation letter from the customer to the relevant ISP;
o acceptance of cancellation from that relevant ISP; and
o the date at which the line will be ceased.

• Please note that, Easyweb and Vumatel do not facilitate the cancellation of existing contracts on the customer’s behalf. This needs to be dealt with directly between the customer and the relevant ISP.

• PROMO CODE if applying directly on Vumatel Shop Front page = EASYFREE

• **If the option of the cordless VoIP phone is taken, the equipment is on a permanent rental basis and includes a SIP account in the monthly cost of this option.
o If the customer has a Telkom/portable number, this can be transferred to Easyweb at a once off cost of R289 excl. VAT and takes approximately 15 days to port the number.
o Monthly call costs are not included in this option, please refer to Easyweb website (www.easyweb.co.za) to view the call rate charges  per minute.

• On cancellation all rental equipment will need to be returned to Easyweb in the same condition it was received or will be charged at retail price.

• Best-effort service

• All prices above include VAT at 15%