Fair Usage Policy ("FUP")

To ensure the quality and availability of our internet services Easyweb has implemented several systems to ensure fair usage on all uncapped Internet products. Easyweb makes use of bandwidth shaping and / or throttling to slow down Internet speeds where a customer’s behaviour is determined to be excessive or is affecting the user experience of other customers on Easyweb’s network.

Customer behaviour which may cause an internet service to be shaped or throttled includes using bandwidth intensive protocols such as peer-to-peer, network news transfer, or performing unattended downloads of large files.

Clients on Fibre to the home packages will have a limit of 1TB per month, anything exceeding this will be viewed as excessive and lines will be throttled to preserve the rest of the network. At the beginning of the month it will be reset until limit has been reached. We reserve the right to throttle to 30% of the line speed if this limit is exceeded.

During peak network traffic times Easyweb may also block bandwidth intensive protocols such as peer-to-peer or network news transfer to ensure the user experience of other customers on Easyweb’s network is not affected. In the event of such customer behaviour being detected, Easyweb reserves the right to suspend the account of a customer whose usage is continuously affecting Easyweb’s network.It is the responsibility of the customer to ensure they have the appropriate package for their type of use.

A Line speed that is supplied to client’s premises is for the entire network, not per an individual user within the client’s premises. Example: If you take a 10 Meg line for a premise that has 4 users. You get 10 Megs for all 4 users, not 10 Megs per each user.

WIRELESS INTERNET CONNECTION
LITE DATA CONNECTION
LITE line speed services are an uncapped best effort service.
Not guaranteed to the full line speed capacity.