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Easyweb Communication

February 26, 2025Posted by: BrendonCategory: General0 Likes
Easyweb Communication

We are committed to providing you with the best possible service and support. To help ensure smooth communication and efficient service delivery, we’d like to share some important updates regarding our support processes, billing options, working hours, and call-out fee policy. Please take a moment to review the details below.

Support Contact Details

For any support queries, please use one of the following methods to log your request:

Please note:

  • Contacting staff directly via their personal email addresses or phone numbers is not a valid method of logging a query. These requests cannot be tracked, escalated, or resolved effectively through our support system. By using the designated channels above, you ensure that your query is documented, monitored, and resolved as quickly as possible.
  • If you are not the person responsible for logging queries, please forward this information to the relevant individual within your organization.

Billing Queries

For any billing-related questions or concerns, please contact us at:

Payment Options:

  • You can make payments using our Customer Portal or take advantage of our Debit Order Facility for added convenience.
  • Alternatively, payments can be made via EFT (Electronic Funds Transfer).
  • Important: When making EFT payments, please use your Account Number as the reference to avoid any delays in processing.

Verify Your Contact Information:
It is important to ensure that your contact details, billing information, and address on file are accurate. Please log in to the Customer Portal to verify and update your information if necessary.

Call-Out Fees

A call-out fee will apply if the issue is determined not to be caused by Easyweb services.

  • Fee charges can be found in the footer of any ticket you log with us.
  • For further details, you can also contact our Accounts or Sales Department.

Working Hours

Support Hours:

  • Monday – Friday: 07:00am – 20:00pm
  • Saturday: 09:00am – 17:00pm
  • Sunday/Public Holidays: 09:00am – 13:00pm

Admin Hours:

  • Monday – Friday: 08:00am – 17:00pm

All our policies and terms can be found on our website https://www.easyweb.co.za/legal

If you have any questions or require further clarification, don’t hesitate to reach out. 

We appreciate your continued support and look forward to assisting you.

The Easyweb Team ✨